The POS system at FedEx Field is comprised of eight servers and approximately 700 tills (wired and wireless).
When Randy took this position, the system was in its infancy and had no processes established. By the time I
took over for Randy, he had documented and implemented processes for testing, recovery, SOP for replacement
deployment, and troubleshooting. He implemented a quarter by quarter game plan as well as a pre-game and
post-game issue reporting process. Randy also vastly improved processes with the primary vendor and user
groups of the system so the Redskins could maximize their support budget and get the best out of a remote
vendor. It was Randy's contribution to this process that had a direct impact on the reduced number of
documented issues (over 50/game in 2005 to an average of 4/game in 2006) last season. Randy was an
invaluable member of the IT team at the Redskins.
—Former Colleague at the Redskins
When Randy and I worked together at the Washington Redskins he would manage or consult on numerous high
profile projects during the off-season. During the season, he was primarily responsible for our point-of-sale
concessions systems (at the time the largest single-site concession system in the U.S.). This was a complex
system with thousands of different devices spread throughout FedExField (the largest stadium in the NFL). It
required the ability to understand the technical infrastructure, to be extraordinarily organized, good with
people, tactful, willing to stay hands-on, and to keep his wits under pressure. Over the course of one season,
Randy rebuilt and documented every operating procedure for the entire system.
Based on firsthand experience in multiple environments, I can tell you Randy knows how to improve
processes and systems, manage projects with lots of moving parts, and handle complex resource scheduling and
allocation.
—Former Supervisor at the Redskins
