Professionally, I engaged Randy to design web sites and to consult with my most important clients on business process improvement. Our first engagement involved the introduction of Lean management principles to a spice manufacturing company in Baltimore, Maryland.

After a thorough analysis, Randy provided a VALUE STREAM MAP of the "current state" and "future state" of the client's enterprise. Included with the future state map, Randy made 50 plus recommendations for improvement and waste elimination.

In preparation for this project, Randy quickly learned the discipline of value stream mapping as outlined in Learning to See. Randy also mastered the intricacies of the food manufacturing business from product sourcing to order scheduling to customer service. The engagement required Randy to interview a diverse community of managers and workers from all economic, racial, and social conditions. Randy handled these duties flawlessly.

Since the conclusion of the study, all of Randy's recommendations have been implemented. These recommendations have guided the company to a 20% year-to-year growth rate with comparable increases in profits and customer satisfaction.

—Former Supervisor in Consulting Engagement